Returns & Exchanges
At Coutr, we want you to be completely satisfied with your fashion investment, which is why we offer a 30-day return window for all unworn items with original tags attached. Our streamlined process ensures that if a piece doesn't fit your aesthetic or size requirements, you can exchange or return it with ease.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Place the original items, including all designer tags and protective packaging, into the original shipping box or a secure mailer.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely affix it to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy; your refund or exchange will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing